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Slovenian umbrella patient association ZOPS changing the culture of safety of the Slovenian healthcare system

Slovenian umbrella patient association ZOPS changing the culture of safety of the Slovenian healthcare system

Patient Organisations Association of Slovenia (ZOPS) presented the conclusions of the successfully held Expert Conference on Monday 16 September, the Open Day in 29 medical institutions on Tuesday 17 September, and its first book publication – Proceedings on patient safety. The association paid the greatest attention to changing the culture of safety and the example set by the leading representatives not only of health institutions, but also of all organizations that make up the health system. At the same time, the Slovenian public presented some anonymized examples of patient stories that require immediate action. The action is widely supported by the governmen, chambers of nurses and physicians, diplomats and others.

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Na Dan odprtih vrat ob Svetovnem dnevu varnosti pacientov je v 29 zdravstvenih ustanovah potekal Dan odprtih vrat. Vsaka ustanova je skupaj z društvi pacientov iz njihove okolico pripravila svoj program s sloganom Pravilno je varno. V Zvezi organizacij pacientov Slovenije so aktivnosti koordinirali, oblikovali enotno podobo plakatov s programom za vsako posamično ustanovo, natisnili in razdelili so 15.000 zgibank o varnosti pacientov, izdelali Sestavljanke varnosti s 300 koščki, pomagali s pridobivanjem prostovoljcev za deljenje zgibank in zlaganje koščkov, za ustanove so pripravili dva izobraževalna webinarja, številna društva pacientov, tako člani ZOPS, kot tudi druga društva so nastopili s svojimi stojnicami. Obiskovalci so lahko opravili različne zdravstvene meritve, organizirano je bilo veliko okroglih miz, predavanja, delavnic, ogledov različnih oddelkov ustanov, pri vseh pa je program zaznamoval nagovor vodstev, predstavnikov društev pacientov, županov in drugih predstavnikov lokalnih skupnosti. Dogodke so v večini primerov zelo dobro spremljali tudi lokalni, pa tudi nacionalni mediji.

Namen organiziranja skupnega Dne odprih vrat je ustvarjanje zavedanja, da k varnosti pacientov lahko pripomoremo vsi. V ZOPS so prvi tovrsten Dan organizirali lansko leto, ko se je odzvalo 14 ustanov. V ZOPS opažajo, da je bil v zadnjem letu dosežen pomemben miselni preskok pri večini vodstev ustanov, saj se je zavedanje o tem, da je potrebno na kulturi varnosti aktivno delati, okrepilo. Za spremembo kulture vodenja so najbolj odločilni zgledi vodilnih v ustanovah, ter tudi vseh glavnih sistemskih zdravstvenih organizacijah. ZOPS ocenjuje, da je tovrsten projekt dokaz, da pacienti želijo tudi sami z vodenjem tovrstnih pozitivno naravnanih aktivnosti pokazati, da jim je do tega, da bi se zdravstveni sistem razvijal v bolj optimistični in varni smeri zanje.

Letošnja novost so bile Sestavljanke varnosti, t.i. puzzle. Predvideni način sestavljanja je bil tak, da so prostovoljci že ob 7. uri zjutraj vsem zaposlenim in pacientom ter drugim obiskovalcem delili zgibanke o varnosti pacientov, ob tem pa so prosili prejemnike za podpis koščka sestavljanje puzzle na zadnji strani. Nato so bodisi pacienti ali prostovoljci te koščke odnesli v prostor, kjer je bila večina stojnic, tam pa so nato vseh 300 koščkov sestavili. ZOPS je ob tem želela sporočiti, da je za varnost pacientov izjemno pomemben vsak in da je dobra kultura varnosti tista, pri kateri vsi sporočamo, ko opazimo, da kaj morda ni pravilno, obenem pa mora dobro organizirana in vodena ustanova znati te informacije uporabiti za izboljšave.

Discover more about ZOPS – Patient Organisations Association of Slovenia

ZOPS is the newly formed umbrella patient association with about 70% of all Slovenian patient organisations as its members

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