Successful Flanders Ecosystem Gathering

Successful Flanders Ecosystem Gathering

On March 28, 2019 we organized the second congress ‘Online help for well-being and health’. More than 260 participants took part in the congress. The emphasis was on ‘blended help’, the thoughtful combination of face-to-face contact and online help.

The online help thesis prize was also awarded during the congress. This edition was not one, but two winners. Both Florian Cassier and Marie Van Oost with their website , aimed at young adults with depressive feelings, and Ine Berghman and Cindy Casier with their descriptive study on the information needs of parents after abnormal prenatal diagnostics want the taboo on mental health care.

View the agenda and presentations below!

Keynotes morning – 9.30 am to 10.40 am

Keynote:  Online help in Flanders 2019 – state of affairs and perspectives

What are the evolutions around ‘online help in well-being and health’ in Flanders in the last 5 years? Which elements of the Flemish online aid policy were (not) realized at that time? What are the major challenges for online help in care and care in the coming period? Partners of ‘Network Online Help Flanders’ are drawing up a state of affairs and look ahead to ‘online help challenges’ in various welfare and care sectors. That way you can position your organization in this evolution.

Philippe Bocklandt (Online Help Network Flanders and Artevelde University College)

Morning Workshops – 11 am to 12 pm

Session: Video conversations in care and welfare and how they implement in ambulatory settings

Between two home visits or live conversations in ‘professional skype with clients’ OR being able to make extra contact during a crisis time OR supporting a caregiver via video call OR involving a virtual interpreter … ‘video conversations’ has many possibilities. But why should we? What is the sense of urgency? Which secure video calling application do you use? And how do clients and social workers become ‘warm’ about this? What are do’s and don’ts with video calling? And is this recognized as an emergency contact?

In addition to a framework and concrete testimonials, this session gives you a view of a few very specific tools for implementing video calling in outpatient care and care. We get inspiration from the SIMBA project in which two colleges and 40 welfare and care organizations explore video calling options.

Sarah De Coninck (UC Leuven-Limburg and Arteveldehogeschool) and Philippe Bocklandt (Arteveldehogeschool)

Session: Nice to meet – Online support tools for children and young people

PresentationsGeneral introduction ,  Smart Ateljee , What What , Sorrybox

We inform and communicate with young people via the internet. There are also other (online) ways to support children and young people. We can use existing online media for this, but usually specific online tools are developed for welfare work and health care. In this session you will become acquainted with specifically developed support tools for children and young people. We also challenge you to dream about a ‘still to be developed’ tool.

Davy Nijs (UC Leuven – Limburg)

Session:  Collaborative – Online help tools for more self-reliance

Assistance today is fully committed to its own strength, resilience and mapping of its own network and available sources of support. In this workshop you will discover how working with online help tools can contribute to this: an app for young people from 16 years of age who stand on their own feet, an online module for children of parents with a dependency problem, and an app that allows you to control yourself to keep over your own budget. In short, three inspiring co-creation stories about how self-reliance is always a story of “together” self-reliance.

Saar Serrien (CAW Antwerp – JAC), Kaatje Popelier (VAD – The Drug Line), Eva Haerdeman and An De Burghgraeve (Budget in View-West Flanders) – moderated by Marie Van der Cam from SAM, Steunpunt Mens en Samen Samen

Session: Variety in chat support – 3 new chats and how they came about

Chat support for people with autism in waiting time – a peer-to-peer chat for and by adopted people – chat support in youth care, anonymously or with your attention educator. Three new forms of chat support, each of which was set up from its own dynamics and context. How did they come up with the idea? What were the levers and success stories? Where were the development challenges? What are the first results and expectations?

Margot Dupont (, Jo Renty (Autism Chat) and Elke Lernout ( testify – moderated by Sandra Beelen (SAM – Steunpunt Mens en Samen Samen)

Session: More than a qualitative tool – implement e-mental health

Presentations:  More than a quality tool ,  E-mental health

In the meantime, it is clear that it is important to pay attention to the implementation process of online help. But how do you tackle this in concrete terms and how do employees view this? In this session you get more insight on implementation aspects based on three tools / projects. We focus on the difference between results from controlled research and practical studies. We discuss concrete barriers and ways to deal with them. We also provide more insight into the general attitude of organizations within the GGZ with regard to online help.

Tom Van Daele and Eva Van Assche (Thomas More University of Applied Sciences), Patrick Luyten (KU Leuven) and Herwig Claeys (

Keynote – 1.15 p.m. to 2 p.m.

Keynote: Disruption in care and well-being – sense of urgency as an engine for online help

When are welfare and care organizations ‘ripe’ for innovation and change? And how can online help play a role in this? How relative is the importance of technological innovation? And how can we focus more on the complexity of social innovation? A story of needs and interests.

Wouter Wolters (Buro Wisselstroom) is a digital innovation strategist for e-health in the Netherlands

Afternoon Workshops – 2.15 p.m. to 4.30 p.m. (long session)

Session: Online tools for depression and suicide – From prevention to aftercare

Presentations:  General framework , NokNok , Carewear , Depression aid , Suicide prevention

How do we tackle depression and suicide digitally in Flanders? We outline a broader framework and elaborate on five inspiring examples. To conclude, a panel discussion will follow in which we look ahead to the future in this domain around a number of propositions that participants can submit during this session during.

Tom Van Daele and Nele de Witte (Thomas More University of Applied Sciences), Patrick Luyten (KU Leuven), Anne Verlinden (Flemish Institute for Healthy Living), Levi Vermote (Howest), Kirsten Pauwels (Flemish Expertise Center for Suicide Prevention) and Herwig Claeys (online help) .be)

Session: (im) Possible?! – on social media in the context of online assistance

Presentations:  (in) Possible?! – about social media ,  sector agreements for CAWs , digital bridge

Healthcare and welfare organizations are active on social media. When we limit this to communication about how we work, we don’t ask ourselves too many questions as a professional. However, when we use social networking sites as a rescue tool, the cord becomes weaker and we feel more uncomfortable. In this session we provide an overview of the ways in which social media are already being used in social work with a focus on working with young people. Then some inspiring practices are discussed, and there is input from the participants. We explore some legal frameworks and ethical guidelines. We then apply these to a few cases.

Davy Nijs, Tom Vandries and Stijn Custers (UC Leuven-Limburg)

Afternoon Workshops – 2.15 p.m. to 3.15 p.m. (short session)

Session: Assistance doesn’t have to be boring – Serious games in well-being and health

Gaming versus Serious Gaming? Games are not only used as a form of entertainment. They are increasingly used as a tool to impart knowledge, train skills or strengthen cognitions. In this session, the growth of this innovative industry is mapped and its added value in various areas of healthcare – including games on dealing with depression, ADHD, fine motor skills, emotion managementong, stress, etc. are discussed.

Barbara Plovie and Kim Maes (Howest)

Session: Offering secure online help – What does the law say?

GDPR, privacy, professional secrecy, dealing with client data … it is burning topical. Every care provider comes into contact with it and the complexity of the material causes questions and uncertainties. Annemie Van Looveren lifts a tip of the veil. Together we explore some aspects of the legal framework professional secrecy and guilty omission and apply it to online assistance.

Annemie Van Looveren (SAM, support center for People and Society – ).

Session: OCMW n @ bij – online accessibility in local social services

How can online tools increase the accessibility of local social services? And how accessible are the available online tools? From basic tools to more futuristic … to inform, communicate or give feedback. All this within a blended service trajectory in which customer focus is central. We offer inspiration on the basis of the ‘OCMW  N @ bij ‘ project and question what professionals regard as priorities in this story. All this is peppered with a testimony from an OCMW.

Elise Pattyn and Tommy Opgenhaffen (Arteveldehogeschool)

Afternoon Workshops – 3.30 pm to 4.30 pm (short session)

Session: One step further in chat support – About referral and coordination

More and more welfare and care organizations offer chat support. This creates new challenges and opportunities for both callers and organizations. How do we work on a vision for coordination of chat support? What does a warm referral via chat entail and why do we focus on it? What does that look like in practice? What are the technical options and how do we tackle them?

Sofie Devarwaere (Awel), Patrick Vanderreydt (Suicide 1813) and Ilse Van Campenhout (

Session: Prison Cloud – online help for clients in a closed institution

In the new prisons – such as in the Beveren penitentiary institution – detainees have computer (with limited options) on cell. Reason enough to explore the possibilities this offers for internal and external assistance and services. Mapping out expectations and working on implementation together with care providers and detainees is a special challenge in this setting – internal and external care providers will testify.

Dana Mariën (PI Beveren) and Philippe Bocklandt (Arteveldehogeschool)

Session: Participate and connect – How online strengthen local networks

PresentationsHow online strengthen local networks , Online neighborhoods

Online help is more than using online tools between a client and a social worker. We present and explore the possibilities of the internet, apps and social media in supporting and stimulating local networks in neighborhoods. Both participation and inclusion of vulnerable people as well as the support and stimulation of individual networks around people in vulnerable circumstances are discussed.

Ann Decorte (Howest) and Bert Desmet (Mintus)


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