News

Seven Danish municipalities will find a new model to handle alarms and calls from citizens

Seven Danish municipalities will find a new model to handle alarms and calls from citizens

Seven Danish municipalities are working together to develop a new system for handling alarms and calls from citizens, with a focus on improving services for senior citizens and home care efficiency. The collaboration aims to find the best model for all seven municipalities, rather than each having their own separate solutions. This project will involve identifying the municipalities’ needs and then inviting technology suppliers to participate.

Digital Health Solutions
Member News

There are 98 Danish municipalities – but there is no need for 98 different solutions.

 

This is the reason why seven municipalities are currently collaborating to create increased security for senior citizens in their own homes and more time among employees in home care.

 

The seven municipalities have a total population of 317.108 people, where more than 73.000 (23%) are above the age of 66 years.

 

The municipalities are part of the scaling process ‘Together for new technology and centralized response’. The goal of the collaboration is to develop a new organization of functions that will handle alarms and inquiries from citizens.

 

Focus on both technologies and organization

 

Favrskov Municipality is part of the process, and Ulrik Johansen, Director of Social and Health, looks forward to the collaboration across the municipalities.

 

– We see it as a great value to join forces with other municipalities and map the needs we have so that together we can future-proof our elderly area in the best possible way. The collaboration must not only work on finding the best technologies but it must also be mapped out what it requires of the organization to be able to handle the tasks that come with these types of technologies. We know that technologies such as emergency calls require a lot – both in terms of the right technology and organization, says Ulrik Johansen.

 

The next step is a broad identification of the needs of the seven municipalities, which will be implemented by external consultants before the summer holidays. In the autumn, the industry will be involved in dialogue about existing solutions and the potential for new solutions.

 

More municipalities provide broader knowledge about the needs

 

It was Aabenraa Municipality, together with the Centre for Public-Private Innovation (CO-PI), that launched the collaboration last year. Danish Life Science Cluster is a scaling partner in the collaboration. After dialogue with other municipalities, six came on board. This applies to the municipalities of TønderSønderborgÆrøRingkøbing-SkjernFavrskov and Vesthimmerland.

 

– The very fact that we were able to bring together seven municipalities with a common goal in such a relatively short time testifies to the need for these municipal collaborations across the country. The width of the process will be an advantage for identifying needs – partly because each municipality does not have to pull the load alone and partly because we get a lot of input that can result in a common pattern of needs, says Anne Marie Berg, senior project manager, CO-PI.

 

The learning process for everyone

 

The initiative follows a scaling process developed by CO-PI. In the process, several public organizations gather around a common challenge, and by entering into a joint dialogue with the market, the public organizations create a greater scale in demand. In this way, private companies can quickly see a business in developing the new solutions that are needed, says CO-PI

 

The process will be instructive for all of us, says Anne Marie Berg.

 

– It’s interesting to work with seven municipalities that have very different experiences with innovation and collaboration with the private sector. Their organization also differs, and it is not the aim that they should be standardized. But our experience is that when you involve parties across disciplines and together build a knowledge base with ongoing dialogue, you get a common starting point. This should result in some useful scenarios for the response system of the future, says Anne Marie Berg.

 

Background: 50 percent of emergency calls are errors or can be answered

 

In 2022, Aabenraa Municipality alone received 24,920 emergency calls. Studies show that up to 50 percent of emergency calls are either a mistake or can be answered by phone calls from an emergency response center.

 

At the same time, the country’s municipalities are finding it difficult to recruit the number of healthcare professionals needed.

 

This is the challenge to which the scaling process must find new solutions, through a new organization of tasks, use of technology, and centralization of response functions.

 

Discover more about Danish Life Science Cluster:

 

Danish Life Science Cluster is a Danish national cluster for life science and welfare technology. We connect partners, drive innovation, and create networks between companies, research institutions, and organizations within life science and welfare technology.

NEWS​

Related News

Cost Effectiveness of Cervical Cancer Screening in Kenya

18 Apr 2024
Africa Health Business conducted a study to evaluate the cost- effectiveness of various cervical cancer detection methods. The study delved into the f...

Insights from the 4P-CAN Project Event at the European Parliament

18 Apr 2024
Discover latest cancer prevention insights at the European Parliament. Explore Horizon Europe Mission impact, Beating Cancer Plan, and collaborative s...

Transforming Antimicrobial Resistance: The Role of Digital Integration in AMR EDUCare

17 Apr 2024
As a leading organisation in the digital health space, ECHAlliance supports this project as a beneficiary, contributing to various project work packag...

Spain – Basque Health Ecosystem is ECHAlliance Ecosystem of the Month – April

17 Apr 2024
This month we are featuring our Spain - Basque Health Ecosystem as our Ecosystem of the Month.

The Miguel Delibes Cultural Center has been the epicenter of the Sectoral Meeting on Care and Innovation that commemorates the 10th Anniversary of the SIVI Cluster

16 Apr 2024
This conference, organized by the SIVI Cluster, was presented as a space for reflection, exchange and recognition of the advances and outstanding cont...

CRANE: pre-commercial procurement project. FundeSalud participate in the co-creation sessions of the CRANE Project in Copenhagen

16 Apr 2024
Three European companies are designing a prototype of a possible technological solution for patients with chronic diseases (Diabetes, Cardiovascular D...

Become a member

Join ECHAlliance to amplify your organisation’s message, grow your networks, connect with innovators and collaborate globally.
 
First name *
Last Name *
Email Address *
Country *
Position *
First name *
Last Name *
Email Address *
Country *
Position *