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Phoenix Children’s Hospital use iPads with Tough-PAC cases for patient engagement

Published on: 24/04/2025

Phoenix Children’s Hospital use iPads with Tough-PAC cases for patient engagement

When the award-winning Phoenix Children’s Hospital decided to deploy in-room iPads as part of the trailblazing strategy to improve patient engagement, they knew they also needed to add a layer of protection, not only for the iPads, but for the patients in their care – in their case, children. They chose the robust Tough-PAC cases with built-in antimicrobial technology, designed specifically for infection control environments.

The hospital has been at the forefront of delivering family-centric paediatric care for many years and were among the first to use iPads as part of their care platform.

Find out more about Phoenix Children’s Hospital here and their use of Tough-PAC cases here. To talk to us further about this project, or discuss a similar requirement, drop us a message at contact@schiltron-io.com

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Empowering Children in hospital

The challenges with the deployment of mobile devices are apparent and include loss, damage, maintenance and infection control. Whilst meeting the need for the significant improvements that health informatics can bring, it also needs to be a robust reliable system.

Something not always easily achieved when using consumer electronic devices.

The Challenge

The IT department at Phoenix Children’s created in-house software that enables them to deploy applications that are fully suited to each child by age and language. The iPads enable patients to communicate with their family, engage with social media and stay entertained. They can also track their healthcare results throughout their stay.

The project needed the right cases for the iPads to provide protection and security as well as minimize device contamination and aid infection control. After reviewing the Tough-PAC® solution, designed and manufactured in the United Kingdom, it was deemed that it was ideally suited for enabling Phoenix Children’s accomplish their goal.

”We had a vision to use in-room iPads as one of our main patient engagement platforms. These would provide children in our care entertainment, social communication and a better understanding of their care. After searching for a protective case solution without success, working with Tough-PAC enabled us to realise that vision.” David Higginson, CIO

“It is all working as planned and the kids love it. It has been so successful that we are working with two other hospitals to develop similar systems” David Higginson CIO

Implementation

When the team at Phoenix Children’s asked for some bespoke modifications to suit their development, the Tough-PAC® case design was customized to create a unique solution that fully met the needs of the Hospital. This special version was manufactured in England and exported to Phoenix Children’s, the project has been a major success.

About Phoenix Children’s Hospital

The Healthcare IT News “Best Hospital IT Departments” program highlights those characteristics that drive workplace satisfaction in hospital IT workplaces. It also spotlights top performers and establishes best practices that all hospital IT departments can embrace. Phoenix Children’s Hospital IT team earned a “Best Hospital IT Department” in 2014 and again in 2016.

Discover more about Schiltron.io:

Schiltron.io is a global tech-enabled hardware provider. We support healthcare digitisation and infection control initiatives through the provision of robust, medical-grade protection for Apple iPads being used in clinical environments. Our products – marketed under the Tough-PAC brand – have been serving the needs of healthcare professionals around the globe since 2012, helping protect their iPads devices, and the people using them.

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