Pure IP launches Connected Voice, an online Microsoft Teams Direct Routing solution for SMBs

5 May 2021

Pure IP, a leading global provider of enterprise voice communications, is delighted to announce the launch Connected Voice, a low-touch, cost-effective solution for small and medium sized businesses looking to add voice to Microsoft Teams using Direct Routing.

Connected Voice allows organizations with 25 users and above to order the telephony services they require online directly from Pure IP. The service, which utilizes Pure IP’s secure and reliable cloud-based voice network, provides everything organizations need to set up Direct Routing and add calling to their Teams system.

As an automated cloud-based service, deploying Connected Voice is fast, simple, and requires minimal manual intervention from customers. The only information that customers will need to place an order will be how many users they require.

“The adoption of Microsoft Teams as a collaboration platform has accelerated over the last year for businesses of all sizes, although according to market statistics, it would appear less than 30% of SMBs have moved their telephony into it,” noted Gary Forrest, CEO of Pure IP, “Consolidating their communications stack to Teams has enormous potential to reduce their costs and simplify their operations. Connected Voice is designed to simplify the process of migrating telephony to Teams, eliminate some of the barriers, and provide smaller organisations with a cost-effective Direct Routing solution that unlocks the full benefits of Teams quickly.”

Once connected to Pure IP’s secure, reliable voice network, businesses will benefit from 24/7 technical support and direct access to a team of voice experts, as well as a self-service online portal with advanced management capabilities. Customers will enjoy additional key benefits including:

  • Cost-effective: transparent ‘pay for what you use’ pricing model
  • Simple: quick and easy to set up
  • Reliable: secure, resilient, geo-redundant voice connectivity for Teams provided by a
    Microsoft Gold Partner
  • Flexible: designed to support bursts in usage without disconnecting calls.

Connected Voice is initially available to organizations based in the UK, USA, and Australia, and will be rolled out in additional regions soon.

About Pure IP

Pure IP connects the old with the new; integrating voice across platforms, systems and applications to provide an end-to-end communications service that enables businesses to collaborate effectively, wherever they are. Their solutions combine the strength, scale, and reach of their own cloud-based global voice network, with the speed and flexibility of their managed services, enhanced visibility through their dedicated customer portal, and 24/7 support from their expert voice engineers.

With full PSTN replacement services in 40 countries and service coverage in over 90, Pure IP’s robust, geo- redundant SIP infrastructure and customizable cloud enablement services can help customers consolidate services and reduce the cost and complexity related to managing their telephony. Whether your organization is integrating with a Unified Communications platform or a traditional PBX, is on-premises, in the cloud, or in a hybrid environment, Pure IP’s adaptable voice solutions have the power to keep your business connected – on a single network, with a single provider.

For more information, please contact:

Alessandra Skarlatos, Content and Communications Manager: [email protected]

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