North West Coast Ecosystem UK publish accounts of a sudden switch to new, digital ways of working with COVID19

7 May 2020

This is a collection of personal accounts of a sudden switch to new, digital ways of working caused by COVID19. Individuals are sharing their experiences so that we can learn from them, to benefit future innovators. Some situations will have changed since the time of writing so dates are included, to provide context.

Transforming outpatient clinics at The Walton Centre

23 April 2020 by Vicky Clarke

At The Walton Centre’s outpatients’ transformation programme. Pre COVID we were well underway with our outpatient transformation project, looking at how we could reduce the number of face to face follow up appointments. In line with national outpatient programme mandate, harnessing the use of technology to change the way in which we deliver services. Read more…

Raising the profile of psychology

21 April 2020 by Dr Gita Bhutani

As well as being Associate Director for Psychology Professions at Lancashire and South Cumbria NHS FT, I am on a year’s secondment to Health Education England, setting up Psychological Professions Networks (PPN) across England in addition to the existing three networks (in the North West, South West, South East).
Read more…

Connecting communities in Blackburn with Darwen

17 April 2020 by Paul Fleming

I worked in the local NHS during the 2009 pandemic and was in an NHS regional role during the cyber attack in 2017 – two major business continuity scenarios. This crisis is very different because of its prolonged duration and its scale. Read more…

Life for a GP during COVID-19

16 April 2020 by Dr Sian Stokes

By Dr Sian Stokes, one of eight GPs working in The Village Medical Centre, Wallasey.

I am only seeing a few patients face to face; we triage patients over the phone first and then consider whether we need to see them.

In the past, a patient would call reception to request an appointment or else book online; or an appointment could be booked as a follow up. Read more…


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